How to install your eSIM

Pick your device and how you want to add the eSIM. The quickest is the automatic install from our e-mail; the QR code is the safe route when the e-mail arrives on a different device.

Device
Install method

One tap in the e-mail, on the phone the eSIM is for.

Steps

  1. 1Open the e-mail we sent you, on the iPhone itself.
  2. 2Tap Install on iPhone, then Activate in the Activate Your eSIM window.
  3. 3Wait for Connecting… to finish, tap Continue and let it activate. It takes a few seconds.
  4. 4When it asks which type of plan you have, choose Data Only — our eSIMs are data. Then Continue and Done.
  5. 5In Settings → Mobile Service (Cellular), tap the new eSIM. Under Mobile Plan Label you can name it after where you are going.
  6. 6If Turn On This Line is off, switch it on.
  7. 7On the same page, turn Data Roaming on (on some iOS versions it is one level down, under Mobile Data Options). Without it there is no connection abroad.
  8. 8When you land, switch data to the eSIM: Settings → Mobile Service → Mobile Data → this eSIM. Until then data stays on your home SIM, which is what you want at home.
  9. 9Leave Default Voice Line on your usual number, so calls and texts keep reaching you there.

If nothing connects when you land: pick the network by hand

A travel eSIM has no network of its own — it roams on local carriers. Your phone usually picks one itself, but when nothing connects a minute after landing, automatic selection is almost always why. Switch it to manual.

  1. 1Settings → Mobile Service (Cellular) → tap this eSIM.
  2. 2Network Selection → turn Automatic off.
  3. 3Wait for the list of carriers to load, then pick one.
  4. 4If it does not connect, try the next one. Not every local carrier has an agreement with the supplier.

The list is empty for a while after you turn automatic off — the phone scans for what is around first, and that can take half a minute. It is not a fault and it does not mean the eSIM is dead; wait for the networks to appear.